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7-Day Return, Replacement & Refund PolicyReturn EligibilityDamaged, Defective or Incorrect ProductsNon-Returnable ProductsHow to Request a ReturnReturn Shipping ChargesRefund PolicyReplacement PolicyOrder CancellationContact UsPolicy Updates

7-Day Return, Replacement & Refund Policy

At Alajin, customer satisfaction is our priority. We want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or replacement within 7 days of receiving your order, subject to the terms and conditions outlined below.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be raised within 7 days of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, and any other items supplied with the order.
  • Proof of purchase, such as an order number or invoice, must be provided.
  • The product must not fall under the non-returnable categories listed below.

 

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery, preferably with clear photographs or videos showing the issue.

After verification, Alajin will offer an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable law.


Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or other legitimate reasons. Any exclusions will be clearly communicated on the relevant product page or before purchase.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws. 



How to Request a Return

To initiate a return:

  1. Contact our customer support team within 7 days of receiving your order.
  2. Provide your order number, reason for the return, and supporting photographs or videos if applicable.
  3. Wait for confirmation and return instructions from our support team.
  4. Pack the product securely with its original packaging and accessories.
  5. Ship or hand over the product according to the instructions provided by our team.

 

Return Shipping Charges

For damaged, defective, or incorrectly delivered products, Alajin will arrange or cover reasonable return shipping costs, as applicable.

For other eligible returns, return shipping charges will be communicated to the customer before the return is arranged. No charge will be imposed contrary to applicable law or a specific promise made at the time of purchase.


Refund Policy

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

  • Approved refunds will be processed to the original payment method wherever possible.
  • Refunds will generally be initiated within 5–7 business days after approval.
  • The time taken for the amount to reflect in your account may depend on your bank, payment provider, or payment method.
  • For Cash on Delivery orders, we may request valid bank account or other permitted payment details to process the refund securely.

If a refund is declined, we will communicate the reason, subject to applicable law.

Replacement Policy

If a product is eligible for replacement, we will arrange a replacement subject to stock availability.

If the same product is unavailable, we will discuss an appropriate alternative or refund with you, in accordance with applicable law.

Order Cancellation

Orders may be eligible for cancellation before dispatch. Once an order has been shipped, cancellation may no longer be possible, and the return process may apply instead.

Any cancellation charges or restrictions will be communicated transparently and will comply with applicable law.


Contact Us

For return, replacement, or refund assistance, please contact us using the official customer support details published on our website:

Website: https://www.alajin.in/contactus

Please include your order number and registered contact details so that we can assist you promptly.

Policy Updates

Alajin reserves the right to update this policy from time to time. Any revised policy will be published on our website and will apply as permitted by applicable law. Your statutory consumer rights remain unaffected.

Effective Date: [Insert Date]

Thank you for shopping with Alajin. We appreciate your trust in us.